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29 March 2014

 
If you are having problems accessing your mail, your mailbox is probably too large. We have always recommended deleting mail from your mailbox when its downloaded. Now that we are on a slower system, it becomes critical to keep your mailbox size down. Otherwise, the server has to parse the entire mailbox to build an index of the messages for your mail program. If the mailbox is too large, it takes longer than your mail program will wait and it then drops the connection. At that point the server generally leaves over a temporary file because it was terminated abruptly and thus can't be restarted properly. I have to manually remove the temporary file before you can access mail. If you request the temporary file be removed but still have auto download running with your mail program, the problem just returns. The only way to access the mailbox is to use the Mailbox Utility function. Do note, it can't function if the temporary file still exists either. If the mailbox is too large, even it will time out.

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